FREQUENTLY ASKED
Questions
Orders
After placing an order you will get a confirmation email that confirms your order and payment. Please let us know by emailing [email protected] as soon as possible if you notice anything wrong with this order in the confirmation email. After your order has been fulfilled and shipped you will receive a second email with your tracking information. Most orders ship within 72 hours of the order being placed. You can also view all of your orders on the Orders page on your account to view the status of your order.
Our full return policy can be found on the Refunds & Returns page. All unused clothing, bags, or accessories are eligible for a refund if the return process is started within 30 days of the item’s delivery, and it is returned to Flash Fashion unused. If it is returned with damage or evidence of use we will not be able to issue a refund. Due to hygienic reasons – all makeup is FINAL SALE. We do not accept returns on the makeup items. Please let us know if you have any issues with your order by emailing [email protected]
Shipping
Most orders placed with Flash Fashion ship within 72 hours unless an item is on backorder or preorder. You will be sent an email once your order has shipped with tracking information. You can find out the status of your order by going to the Orders page when logged in to your account.
We will ship your order within 3 business days using USPS as our shipping partner. 2 day shipping is an option for those needing their products quickly, but most orders with standard shipping arrive 3-6 days after they have been shipped. You will receive a tracking number for your order in the shipping confirmation email that will give you precise information on the date of your delivery. If you have any questions please email us at [email protected].
Makeup
Yes! Our blacklight reactive makeup glows extremely bright when under UV light, and retains its bright pigment under normal lights as well – just without the glow. Try it out, a free blacklight comes with every order so you can see for yourself!
Yes! All of our makeup, paint, and glitters are hypoallergenic and non-toxic. The makeup is safe for all ages 3+ to use and is excellent for sensitive skin!
The Paint Stick is a handheld face & body paint stick applicator. The Paint comes in a tube and should be applied with a paint brush, a makeup brush, a sponge, or another application tool. The Paint Pot is water activated so you will need to add water with your applicator to get it the consistency you would like the paint to be. All formulas are vibrant and long lasting – so the preference in application is up to you!
Using just soap & water, or an oil based makeup remover, you can easily remove our makeup!
No, our special formula makes this vibrant makeup completely stain-free!
Ambassador Program
We will be creating our Ambassador program soon! Stay tuned for more information. Follow us on Instagram so you don’t miss the announcement!